Privacy Policy

1. Overview

Your privacy matters to us. This Privacy Policy explains how Logistiq collects, uses, discloses and protects personal information when you visit our websites, use the Logistiq platform or otherwise interact with us.

When our customers use Logistiq to process information about their own customers and recipients, we act as a processor on their behalf, and their privacy policies govern that data. Our Data Processing Addendum describes those commitments.

2. Information we collect

We collect the following categories of information:

Account information, such as your name, email address, company, role and password.
Billing information, such as billing contact details and payment method details, processed by our payment processors.
Shipment and order information you provide, including sender and recipient names, addresses, phone numbers and parcel details.
Usage information, such as pages viewed, features used, device and browser information, IP address and log data.
Communications, such as messages you send to support, Copilot conversations and survey responses.
Storefront information you choose to connect to Revenue Autopilot, such as publicly available pages, offers and checkout paths.

3. How we use information

We use personal information to:

Provide, operate, maintain and secure the Services.
Create shipments, generate labels, track parcels and send delivery notifications on your behalf.
Provide Copilot answers and Revenue Autopilot insights within your workspace.
Process payments and send invoices and receipts.
Communicate with you about your account, updates and, where permitted, marketing.
Monitor and improve the performance, reliability and safety of the Services.
Comply with legal obligations and enforce our agreements.

We do not sell personal information. We share information only as needed to provide the Services and as described here:

With carriers and delivery partners, to create and deliver your shipments.
With service providers who support our operations under contractual confidentiality and security obligations.
With your organization’s administrators, for accounts provided by your employer.
In connection with a merger, acquisition or sale of assets, subject to this Policy.
When required by law, or to protect the rights, safety and security of Logistiq, our customers or others.

5. Data retention

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements. Customers can request deletion of their workspace data, subject to legal retention requirements.

6. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls and monitoring. No system is perfectly secure, but we work continuously to protect your information.

7. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete or port your personal information, to object to or restrict certain processing, and to withdraw consent. You can also opt out of marketing emails at any time using the unsubscribe link.

To exercise your rights, contact privacy@logistiq.app. We will respond within the timeframes required by applicable law.

8. International transfers

We may process information in countries other than where you live. When we transfer personal information internationally, we use appropriate safeguards as required by applicable law. Enterprise customers may select regional data residency options.

9. Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 16.

10. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

11. Changes to this Policy

We may update this Policy from time to time. If changes are material, we will notify you by email or through the Services before they take effect.

12. Contact us

For privacy questions or requests, contact privacy@logistiq.app. For other legal matters, contact legal@logistiq.app.